Establish business goals
Mapping the customer journey and desired outcomes
Change management and getting buy-in
Analysing your competitors, market and current performance
Implementing your digital strategy and evolution overtime
Customer Journey Mapping
From awareness right through to loyalty, we also consider the customer funnel with every digital strategy. Through facilitating extensive workshops to help better understand your customer, we explore how they think, feel and behave at every step. This then helps us to identify your areas of opportunity and any gaps that need to be filled.
Customer Loyalty & Referral Programmes
eCommerce Strategy & Consultancy
We've worked with countless eCommerce brands and have a depth of experience as to what helps customers come through the door and keep coming back. We've even developed our own eCommerce framework, that our team can use to help shape your business. Whether it's how to better use your CRM and owned data, or a look at your promotions, or how to better sell your products online through virtual experiences, we will help shape your eCommerce strategy.