Rated Europe's #1 agency for growing eCom & retail brands
  •  Words by Jess McMahon - CRM Specialist

Rethinking Customer Retention

A Reload Digital & LoyaltyLion Collaboration

Rethinking Customer Retention

1. Identify user segments based on loyalty level:

2. Set up automated email flows based on loyalty:

3. Build a community of brand advocates:

4. Create omni-channel campaigns based around your loyalty program

About LoyaltyLion

Jess McMahon - CRM Specialist
More Insights
Creating a unique Retention & Lifecycle strategy
With acquisition costs on the rise, Reload Digital shares tips eCommerce brands can implement to improve efficiencies and drive long-term growth using a robust retention & lifecycle strategy. This article explores how using loyalty schemes, referral programs & SMS you can create a layered retention program that keeps users repurchasing.
A Peak Planning Model for the BFCM retail and ecommerce season
As peak retail season approaches, Reload Digital shares tips eCommerce brands can implement to maximise performance over the biggest trading months of the year. This article explores how November is just the tip of the iceberg, and brands need to look at their strategy from September through to January to keep driving year-on-year growth.
Newsletter Signup
HomeClient JourneysOur ExpertiseEcom Leaders
Find Us
5 Tanner St
London, SE1 3LE