Customer journey mapping, turning a stranger into your biggest supporter
The most impactful digital marketing starts with the customer. But how do we make sure our customers are receiving the best experience possible? Our customer journey workshops take a deep dive into who your customer is, what their pain points are, how your brand USP's appeal to your customer and how to communicate this in a valuable way to move customers through their decision making process. Ultimately the findings of this workshop will act as a comms foundation for all online and offline campaigns moving forward informing everything we do from platform choice to ad messaging.
Don't neglect the top of the customer funnel
It's 7x cheaper to retain customers than to find new ones.
On average 40% of an ecommerce store’s revenue is created by only 8% of its loyal customers, You've worked hard to build your brand and generate sales so investing in nurture tactics is a no brainer. Our customer retention strategies are designed to encourage repeat purchase and increase customer lifetime value across a variety of tactics such as loyalty programmes, email automation & paid social.