Effective date: May 17, 2018

Introduction

Reload Digital Ltd (“us”, “we”, or “our”) operates the https://reloaddigital.co.uk/ website (the “Service”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://reloaddigital.co.uk/

We are committed to safeguarding the privacy of our service users. Our website incorporates privacy controls which affect how we will process your personal data. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

Reload Digital Ltd (“us”, “we”, or “our”) operates the https://reloaddigital.co.uk/ website (the “Service”).

Definitions

Service

Service is the https://reloaddigital.co.uk/ website operated by Reload Digital Ltd

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you. All types of data collected may include personally identifiable information.

Types of Data Collected

Directly Provided Data

While using our Service, we may ask you to provide us with certain information that can be used to contact or identify you (“Directly Provided Data”). You may choose to voluntarily give us certain information – for example, by filling in text boxes, career submissions or completing registration forms. As part of this, personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, post code, City

By providing telephone and email details, you consent to Reload Digital Ltd contacting you using that method. We may use your Personal Data to contact you with marketing or promotional materials and other information that may be of interest to you.

The legal basis for this processing is legitimate interest. You may revoke your legitimate interest via responding to communication indicating this.

Enquiry Data

We may process information contained in any enquiry you submit to us regarding services (“Enquiry Data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The Enquiry Data may also include Personal Data, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, post code, City
  • Cookies and Usage Data

By providing telephone and email details, you consent to Reload Digital Ltd contacting you using that method.

The legal basis for this processing is legitimate interest. You may revoke your legitimate interest via responding to communication indicating this.

Correspondence Data

We may process information contained in or relating to any communication that you send to us (“Correspondence Data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping.

By entering into correspondence, you consent to Reload Digital Ltd contacting you using the methods provided.

The legal basis for this processing is legitimate interest. You may revoke your legitimate interest via responding to communication indicating this.

Subscription Data

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“Subscription Data”). The subscription data may be processed for the purposes of sending you the relevant notifications and/or newsletters.

The legal basis for this processing is consent. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Tracking and Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

  • Necessary cookies- help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Preference cookies- enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Statistic cookies- help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing cookies- are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

We use cookie consent to store your preferences in relation to the use of cookies and your consent. You can further instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

The legal basis for this processing is consent. You may change your consent preferences at any time while visiting the website.

Use of Data

Reload Digital Ltd uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Automated decision-making

  • We may use your personal data for the purposes of automated decision-making in relation to email marketing or online remarketing advertising.
  • This automated decision-making will involve analysis of your Personal Data, Enquiry Data, Usage Data or Tracking Data to supply relevant marketing communication about or Services.
  • The significance and possible consequences of this automated decision-making are receiving communication you are not interested in or is no longer relevant to you.
  • You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
  • You may change your Cookie Data consent preferences at any time while visiting the website.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Reload Digital Ltd legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. This is specified in section “Types of Data Collected.”

Reload Digital Ltd may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests
  • To comply with the law

Retention of Data

Reload Digital Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

  • Directly Provided Data and Subscription Data- retained for a period of 5 years.
  • Enquiry Data and Correspondence Data- is retained indefinitely to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
  • Cookies & Tracking Data- retained for a period of 5 years.

Transfer of Data

We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

We may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

We may disclose your personal data to our Partners or Suppliers insofar as reasonably necessary for the purposes of Data Processing.

Reload Digital Ltd will not sell or rent your personally identifiable information, gathered as a result of filling out the site registration form, to anyone.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Reload Digital Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

International Transfer of Data

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

We and our group companies have offices and facilities in Australia, New Zealand and The Philippines.

The hosting facilities are situated in in Australia, New Zealand and The Philippines.

Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

Disclosure of Data

Reload Digital Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Reload Digital Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Reload Digital Ltd aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you. You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to erasure. In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: or exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information. Where processing has been restricted, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defense of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
  • The right to object. You have the right to object to our processing of your Personal Data. If you make such an objection, we will cease to process your personal data for this purpose.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Reload Digital Ltd relied on your consent to process your personal information. Withdrawal will not affect the lawfulness of processing before the withdrawal.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us by email: [email protected] Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Statistics Providers

We may use third-party Service Providers to monitor and analyse the use of our Service.

Google Analytics

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Marketing Providers

We use marketing services to track information relevant to our marketing and advertise on third party websites to you after you visited our Service.

Hubspot

  • Hubspot is used for the management of Enquiry Data and Correspondence data so that we can best support requests for Services. Hubspot is also used to track and monitor the use of our Service, to help us provide the best information relevant to requests for Services. This data is shared with Hubspot who may use this data in the method outlined in their Privacy Policy.
  • The legal basis for this processing is legitimate interest. You may exercise your rights in regards to the processing of this data via responding to communication indicating this or contacting [email protected].
  • For more information on the privacy practices of Hubspot, please visit the Hubspot Privacy Terms web page: https://legal.hubspot.com/privacy-policy

Google AdWords

  • Google AdWords remarketing service is provided by Google Inc.
  • You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
  • Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
  • For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Facebook

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Acting as a Data Processor

In respect of situations when we act as a data processor rather than a data controller, this policy shall not apply. Our legal obligations as a data processor are instead set out in the contract between us and the relevant data controller.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: